Work for us

Global CRM Marketing Executive

An exciting and rare opportunity to join the creative and innovative Marketing team at Imaginative Traveller.

To be responsible for the daily up-keep and running of direct marketing campaigns and supporting the Marketing Manager with post campaign analysis and campaign planning. This will involve setting up campaigns with complex levels of segmentation, campaign fulfilment, campaign reporting using excel and ensuring that all back end feeds and databases are working to an acceptable level in order to support the business.

Background of candidate

• 5 years solid experience in Direct Marketing / CRM role
• Proven track record of managing customer data through a data warehouse / CRM system.
• Proven track record in customer retention
• Proven track record of e-mail marketing – managing and executing campaigns and increasing KPI’s MOM.
• Experience of working with external agencies
• Candidate applies a high level of accuracy and detail to all work
• Consistently meets deadlines
• Adventure Travel experience is desirable but not essential

Overview of role

• To support the Marketing Manager in developing strategy to support direct sales, agency sales, ecommerce, traditional and exhibitions
• To develop targeted and measurable campaigns
• To seek and develop new marketing opportunities across the mix to drive sales and grow and retain our customer base
• To manage the CRM system (Celerity) and use this system to pull off data for DM campaigns, customer contact and follow up reports
• To manage the email contact communication strategy and drive this forward, looking for new and innovative ways to communicate with our database through targeted and segmented communications
• Work closely with the online marketing executive to discover new ways to communicate and grow the online database
• To support the Marketing Manager in the production and distribution of the global Worldwide Brochure
• Assist with copywriting for all on and off line communications
• Monitor and report on customer feedback and responses

For more information please contact hiedi@imtrav.net - please apply with CV and covering letter.

Come join our Sales Team!

We have TWO positions currently available - please read on!

Imaginative Traveller is based on the outskirts of Ipswich, County Town of Suffolk in the East of England. Situated just an hour away from London and conveniently located to the A12 and A14 it is an ideal gateway to many other parts of the UK, including the Midlands and the North of England. Beauty spots just a stones’ throw away include Aldeburgh, Lavenham, Woodbridge and Constable Country Dedham and Flatford Mill.

We are currently looking for new recruits to join our exciting team here at the head office in Suffolk. Our team of about 40 people based at the head office all have this in common, a passion for travel and our customers who choose to travel with us. We are looking for just that in the person that joins our exciting Sales Team. If you are a bright, enthusiastic, hard working and have a proven track record in sales and customer service then contact our team leader today on kate@imtrav.net or 01473 667337 for more information.

Senior Flight Co-Ordinator

We currently have an exciting opportunity for someone who is mad about flights!! Imaginative Traveller is looking for a Senior Flight Co-Ordinator to work within our busy and lively Sales Team.

The successful applicant will have essential flight experience and have held previous positions involving selling flights and managing flight bookings.

A good knowledge of Galileo and Amadeus would be an advantage as well as good communication skills and the ability to work within deadlines.

An enthusiastic and energetic personality is essential for this role.

If this role interests you then please contact faymccormack@imtrav.net with your CV as soon as possible.

We look forward to hearing from you!

Tour Leading - Would you like to experience one of the best jobs in the world?

Interested? Then read on for more information and if you would like an application pack email us at tljobs@imtrav.net

Maybe we’re biased, but we think that being a tour leader is one of the most exciting jobs you could ever do. You get to spend time in some of the world’s most wonderful places; your working day may involve sailing down the Nile on a felucca, trekking in the jungles of Northern Thailand or walking the Great Wall of China. You will meet many interesting people from all different walks of life. It is a stimulating job with never a dull moment. Tour leading is fun, and an organised leader has plenty of time to relax and socialise with their groups. Make no mistake however, this is a demanding job both physically and mentally and we insist on a high degree of professionalism.

What qualities do we look for in our Leaders?

The tour leader is responsible for the smooth running of the tour and for ensuring that our travellers have the best possible time on their holiday. You will be primarily concerned with their health and safety and their enjoyment of the tour.
Some of the skills and qualities we look for are:

• Excellent communication and leadership skills
• A desire to provide high levels of customer service
• Great organisational skills to ensure the flawless running of tours
• Enthusiasm for travel, the job and the countries where we operate
• Ability to handle pressure and turn a negative into a positive
• Effective decision making and problem solving skills
• Professionalism at all times

What does the job entail?

The tasks are many and varied but here are some that our leaders are involved in doing each day:

• Checking the group into hotels, confirming transport and guides
• Accompanying the group on excursions
• Teaching the group how to do things like ride a camel (or donkey etc)
• Making recommendations for free time
• Taking the group to local restaurants
• Giving briefings on the local culture and on health and safety
• Talking to all members of the group and making sure the group dynamics are working
• Maintaining paper work and tour accounts

And from time to time they may need to:

• Sort out the traveller who left their passport in the previous hotel
• Handle complaints
• Respond to health and safety issues

What will you get out of the job?

• A competitive package with a range of benefits including free accommodation and medical insurance
• Comprehensive training in the UK and destinations including a first aid certificate
• Flights to and from your destination and all internal travel associated with the job
• An understanding of other cultures that travel does not bring and making friends all over the world
• Increasing your communication, organisational and people skills
• Experiencing the great satisfaction of a challenging job
• Knowing you have assisted your groups to have an unforgettable holiday
• Enjoy being part of a great team of people all committed responsible travel and to offering a style of holiday they can recommend wholeheartedly

What should you consider before applying?There are a few things to consider before you apply for a tour leader position. If you are concerned about any of them it may be that tour leading is not for you. Please recognise that:

• Tour leading is not just about getting paid to travel the world it is hard work that requires dedication and commitment.
• This job is primarily about working with people and you need to be comfortable with this and enjoy it. You will be putting your group’s needs before your own at all times.
• You are not on holiday you are working to ensure that every single person on your tour has the best time possible.
• You are on call 24 hours a day.
• You are on the go a lot of the time. Every week or two you will start a tour and meet a new group of people who you will then have to farewell. It is not easy to develop long-term relationships under these conditions so from time to time it can be lonely.
• Group members may get sick and you will have to deal with this and where necessary ensure they have appropriate medical attention. This is not always a pleasant experience.
• Some group members may suffer ‘culture shock’, complain a lot or seem to dislike you. Despite these things you must be professional at all times and provide excellent service to every member no matter how they are behaving.
• Our tour itineraries are fixed and you will have to follow them. You can in a year run the same tour a number of times and despite this you need to remain just as enthusiastic as you did when you started.
• We make every effort to support you in all situations however from time to time something can come along where you will need to think on your feet and be confident to make a decision.

How can you find out more?If tour leading with Imaginative Traveller sounds like the job for you email our recruitment centre and we will send you comprehensive details about the position, our conditions and how to apply. Write to tljobs@imtrav.net now and we will email you a pack to get you started on the steps to change your life by applying for one of the best jobs in the world! Please note that interviews are only held in our UK office in Suffolk, and Imaginative Traveller is not able to reimburse applicants for any travel/accommodation expenses related to their interview. If your application is successful we will either contact you to set up an interview time or to indicate that we are keeping your application on file for the next recruitment period. Please note this may mean waiting for a few months but we do not forget you. If you are invited for an interview we will give you full details of how to get to our office and how to prepare. If after interview you are offered a position a Criminal Records Disclosure will be requested. This is because we run family tours and these involve the tour leader interacting with children.